We Ansered Frequently Asked Questions

Welcome to our Frequently Asked Questions our first line of Customer Support. Here you can find answers to the most commonly asked questions.

Frequently Asked Questions - First Line of Customer Support

We continue to update this section to create a help section

we are also working with our supplier/manufacturers to try their best to keep product questions posted. To guarantee your high-quality goods and a great shopping experience. 

How do I make an account?

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To create your premiumdata Account, follow these simple instructions:
• Click on the ‘Sign in’ button on the top right-hand corner of the home page
• Enter Username and password to Sign in.

How can I update/edit my shipping or billing address details?

Go to ‘My Account’ and click on ‘Edit’ at the address tab to enter your new address.
Where can I track my order?
You can track your order by clicking on the Track order button on the home page.

How will I know if my order has been placed successfully?

You will receive an email confirmation from premiumdata once your order is successfully placed. The mail will have all the details related to your order.

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on the shipping method (air, sea or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

* The item you ordered did not arrive within the time promised by the seller.
* The item you received was not as described.
* The item you received that was assured to be genuine was fake.

I successfully registered but was never asked to create a password.  The “New Question” section asks me to log in. How to I set a password? When I click forgot my password it says my email is invalid yet I received an email from you saying I successfully registered???

Sorry about the confusion that we created. However, you are most likely only a confirmed subscriber to one of our Newsletters. Welcome and thanks for joining.
You normally do not need a password. However, you do receive a password once you become a customer and purchase something in our store. In case you lost your password you can ask for a new one by following this link.

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Need a quick fix?

The best part of online shopping is the opportunity to check dozens of products while sipping on your coffee in your favorite armchair. Therefore, we’ve done everything in power to provide you with the best experience possible including high-quality pictures and detailed product information.

So, if we are not available to answer any questions take a look at our Frequently Asked Questions and find the most appealing answer

Frequently Asked Questions Safty

In online shopping, safety is always the top priority. That’s why we use only safe payment options and guarantee a full refund if something happens to the order.

The same goes for us publishing your questions if you take a closer look at our Frequently Asked Questions you will notice that we do not publish any names or other personal information. 

Furthermore, we want to encourage you to provide us with opportunities to help so we can continue to expand this section.

So thank you for your supporting the Frequently Asked Questions and our First Line of Customer Support,

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